Bosses at Heathrow have said they can not confirm when passengers still waiting for bags, stranded after a computer glitch, will receive them.
The issues began at Terminal 5 last week and affected thousands of departing British Airways passengers.
Some had to fly without their luggage after the problems meant bags had to be manually processed, which takes a lot longer.
Speaking to Sky News on his first day as chief executive of Heathrow, John Holland-Kaye apologised to customers and said the issues had now been resolved.
However, he could not confirm when customers would receive their belongings, saying: "I can’t give an exact time scale for that, we should have put all of the bags into the system here at Heathrow today that are remaining.
"It will then take a few days for British Airways to manage the process of getting them back into the hands of passengers.
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